Sydney Light Rail is accessible for all customers
Passenger information
All stops have network maps and electronic information displays indicating when the next service is due. All light rail vehicles have audible next stop announcements and destination displays on board. Service information is also available via Trip Planner or by phoning 131 500.
Travel with wheelchairs and scooters
Portable boarding ramps are available on all light rail vehicles to help you safely enter and exit our vehicles.
Here’s how you can request assistance:
- Check for the wheelchair icon in the tiles on the platform. By placing yourself at the wheelchair icon, you’re indicating to the driver that you require assistance to board. They’ll deploy the boarding ramp to assist you.
- If you require assistance to exit the vehicle, please inform the light rail Driver by confirming the stop you wish to alight via the Help Point located in each priority seating area.
Travel for the vision impaired
Vision impaired customers who carry a Vision Impaired Person Travel Pass are permitted free travel on Sydney Light Rail. All light rail vehicles have audible next stop announcements.
Travel with assistance animals
Transdev Sydney allows customers to board with an assistance animal or an authorised disabled person’s companion animal at all times. Customers with companion animals are asked to be considerate of staff concerns and respect the rights of other passengers.
Vehicle features
- Dedicated wheelchair space in every vehicle
- Priority seating for elderly and less mobile customers
- Accessible Emergency Help Points
- Audible next stop announcements
- On board visual destination information
- Colour-contrasted doors and handrails
- Hearing loops.
Our Have A Go Program
The Have a Go Program is tailored to customers from all walks of life so they can be more confident, informed and travel safely and independently on the light rail in Sydney.
Travel safe with our Mobility Card
The Transdev Mobility card enables customers from all walks of life to independently travel on our services.
The cards include a range of options, allowing customers to easily fill in information about themselves for sharing with our staff or other passengers on board, in case a little extra help with their journey.
The cards are available in a perforated booklet version and also as a downloadable print-at-home version which you can download on the right.